Kernel for e-commerce
Build your multilingual customer service, operations, content and marketing teams in Africa. Competitiveness, quality, aligned time zones.
Your challenges
A growing e-commerce brand must hold three fronts at once: a responsive multilingual customer service, robust operations (logistics, returns, order tracking) and a digital marketing engine producing continuously (content, social, SEO, performance). Francophone and anglophone Africa deliver exactly these skills, at competitive cost and in European time zones. Kernel structures this team for you: sourcing via Kernel Recruit, EOR hiring, equipment via Kernel IT, workspaces via Kernel Office when needed.
Multilingual customer service
French, English, sometimes Arabic or Portuguese: profiles exist in Africa but must be qualified.
E-commerce operations
Order tracking, returns, carrier relations: quality must be consistent seven days a week.
Content production
Articles, social media, creative, SEO: the content engine must run continuously.
Performance marketing
Google Ads, Meta Ads, SEO, CRM: analytical and creative profiles to hire fast.
How Kernel addresses it
Kernel Recruit
Sourcing of customer service, ops, content, marketing profiles, francophone and anglophone.
Learn moreKernel EOR Africa
Local permanent contracts for your e-commerce teams, no entity. Multi-currency payroll.
Learn moreTypical profiles hired in e-commerce
The Kernel e-commerce pack
- Profiles
- Customer service, ops, content, marketing
- Languages
- French, English, Arabic, Portuguese depending on country
- Hiring
- Local permanent contract via EOR
- Workspaces
- Casablanca hub and vetted partners
- Coverage
- All 54 African countries
FAQ
Can you handle evening and weekend shifts?
Yes. Local contracts include the legal premiums applicable to the country. Scheduling stays in your hands via the platform.
Which countries do you recommend for francophone customer service?
Morocco, Tunisia, Senegal and Côte d’Ivoire offer excellent francophone service quality with significant capacity.
How do you guarantee recruitment quality?
Skill tests, oral qualification interviews and function-specific evaluation grids.
Can you provide headsets and hardware?
Yes, via Kernel IT, with standardised configurations and local support.
Structure my African e-commerce teams
Talk to a Kernel expert to scope your project in a few minutes.