Kernel for customer service and support centres
Build multilingual customer relationship floors in francophone and anglophone Africa: quality, aligned time zones, compliance.
Your challenges
Customer relationship centres constantly seek the right balance between cost, quality and compliance. Francophone and anglophone Africa deliver this equation, with deep pools of qualified bilingual talent in European-aligned time zones. To succeed, three things must be secured: at-scale recruitment, the working environment (space, connectivity, equipment) and social compliance. Kernel provides this dedicated infrastructure: Kernel Recruit for fast sourcing, Kernel EOR Africa for local contracts, Kernel Office for floors and Kernel IT for equipment.
Recruitment volumes
Building a floor requires hiring dozens of profiles within weeks at consistent quality.
Reliable, secure spaces
Professional connectivity, security, ergonomics: floor standards are non-negotiable.
Social compliance
Shift work, premiums, collective agreements: the local contract must reflect operations.
Multilingualism
French, English, sometimes Arabic and Portuguese: linguistic coverage drives country choice.
How Kernel addresses it
Kernel EOR Africa
Local permanent contracts compliant with collective agreements and labour law.
Learn moreTypical profiles in customer relationship
The Kernel customer service pack
- Recruitment
- High-volume sourcing, structured qualifications
- Hiring
- Local permanent contract via EOR
- Workspaces
- Casablanca hub and vetted partners
- Equipment
- Standardised configurations, professional headsets
- Coverage
- All 54 African countries
FAQ
How many profiles can you mobilise in parallel?
Several dozen profiles can be sourced in parallel in our priority countries within weeks.
What opening hours are possible?
Francophone Africa is GMT/GMT+1, perfectly aligned with France. Evening and weekend hours are possible within local labour law.
Can you handle initial training?
You retain control of product training. Kernel coordinates HR, workspace and hardware logistics.
Which quality KPIs can you track?
You drive your business KPIs (AHT, quality, NPS) on your tools. Kernel manages the HR layer and the working environment.
Build my African customer service floor
Talk to a Kernel expert to scope your project in a few minutes.